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A Guide To Using Royal Mail Click And Drop

The Royal Mail service, Click and Drop, is making thousands of eCommerce sellers’ despatch processes quicker, simpler and their lives much easier with the ability to print postage for orders in just a few clicks. With the launch of the newest portal, you can now easily integrate your Click and Drop account with more marketplaces than ever before.

We’re here to help you print your Royal Mail Click and Drop labels and get the best from this service whether you’re posting a single letter or optimising your despatch process for sending hundreds of packages a day.

We discuss:

  • What is Royal Mail Click and Drop?
  • Sending a single letter or parcel using Click and Drop
  • Setting up a business account for Click and Drop
  • Finding the best Royal Mail Click and Drop labels
  • Integrating Royal Mail Click and Drop with your eCommerce platform
  • Printing Royal Mail Click and Drop despatch labels
  • What is Royal Mail Print Assist?
  • Bulk uploading orders to Click and Drop
  • Posting Royal Mail Click and Drop orders

What Is Royal Mail Click and Drop?

Royal Mail Click and Drop is an online service that takes the hassle out of buying postage and sending your goods. It features a portal that allows you to arrange and pay for postage online, print your postage labels and bring your online marketplaces together in one place; allowing for quick, stress-free postage even at the busiest of times. Whether you are a one-time sender or a business that sends multiple parcels every day, Click and Drop have the solution for you, ensuring you can send your goods in confidence. Now let’s take a closer look and see how this service works and how it can help you run a more efficient operation.

Sending A Single Letter Or Parcel Using Click and Drop

If you’re a low volume user or sending a single letter, it couldn’t be easier:

  1. From the Click & Drop homepage, click ‘Get started now’ in the ‘Sending a one-off or a handful of items’ panel.
  2. Follow the steps to getting your parcel ready for despatch by creating your label. In step 5, you need to enter your sender details – these must be displayed on international items but are optional to display if sending within the UK.
  3. Once your payment for the label has been processed, you will be prompted to download your label and other necessary documents.
  4. If you’re sending a ‘Letter’ size item, your label will be in a landscape format. If you’re sending a Large Letter, Small or Medium Parcel sized item, you will need Royal Mail despatch labels Style S.
  5. Print the label and other relevant documents, stick them to the parcel, and you’re ready to send.
How to use Royal Mail Click and Drop.
Posting a single letter or parcel with Royal Mail Click and Drop.

*Top Tip* Be sure to check the margins are correct before you print with our free label template downloads.

Setting Up A Business Account For Click and Drop

Sign up to a Royal Mail Click & Drop account if you’re sending packages more frequently. If you’re an Online Business Account user you can take advantage of Click and Drop to print and pay for your postage labels:

  1. Go to the Click & Drop website and select ‘Sign Up’ in the ‘Regularly selling through online stores’ panel.
  2. Enter your personal details and select ‘I’m a business customer and will use my Royal Mail OBA account to pay for labels’, then enter your account number and posting location number.
  3. Continue to follow the on-screen instructions and emailed link to complete your registration.

Finding The Best Royal Mail Click and Drop Labels

Once you’ve registered an account, you’ll need to choose the format of your Click & Drop labels. Selecting the correct label and template is an essential part of using Royal Mail Click & Drop, and we offer the perfect product solution for each option. To select your preferred template, you need to:

  1. Go to ‘settings’ within your Click & Drop account. Hover over the ‘Label Format’ section and click ‘Go’.
  2. Follow the steps on the Label Format page to choose the label format that you want to use.

The first step will allow you to choose your shipping label template. The options are:

A4 Integrated Label & Despatch Note – This is the default option. It includes the shipping label and customer invoice on the same sheet of A4 paper and can be printed on home or office printers. You can print barcoded labels as part of this template so you’ll receive a free delivery confirmation on every standard parcel you send and can offer customers tracked delivery to keep them up to date with their order after it’s left you. If you are sending a single letter and don’t have a business account, Royal Mail Integrated Label Single S is the correct format for you. If you have a business account then Royal Mail Click & Drop Label Single UP is the right style for you. This page contains all of our specifically designed Royal Mail Click & Drop labels.

Separate Label & Despatch Note –

1, 2, or 4 postage labels on an A4 page, and a separate despatch note. These can be printed on a regular home or office printer. For 1 per sheet, our Single S Royal Mail labels are the perfect fit, and if you’re printing many orders at once, our 2 and 4 per sheet Royal Mail postage labels are ideal for you.

– 6X4 Royal Mail thermal despatch label and separate despatch note, with the label needing to be printed on a thermal or label printer, our Royal Mail Click & Drop Thermal Despatch Labels are market leading quality with reliable adhesive and a scratch proof coating to ensure your items scan properly and arrive safely every time.

You’ll then need to follow the further 3 steps for choosing label and despatch note formats and add any additional options.

*Don’t forget to use our free label template downloads to ensure the printer margins are correct before printing*

Integrating Royal Mail Click and Drop With Your eCommerce Platform

One major benefit of Royal Mail Click & Drop is that you can integrate it with your preferred sales channels such as eBay, Amazon, Magento, Shopify, Not On The High Street and Etsy. This allows you to see your orders automatically and print Royal Mail despatch labels for the orders within your Click and Drop portal. Go to ‘Integrations’ within settings, click ‘Add a new integration’, click your marketplace and follow the on-screen instructions to link the two. Once they’re connected, your orders will automatically download to the ‘Orders’ section of your Click and Drop account with the status of ‘New’.

eCommerce platforms that can be integrated to Royal Mail Click and Drop.
Integrating an eCommerce platform in Royal Mail Click and Drop.

Printing Royal Mail Click and Drop Despatch Labels

Printing postage labels for these orders:

  1. Go to the orders section, select an order and click ‘apply postage’ in the black section at the bottom of the screen.
  2. Enter the package weight and size, which service you’d like to send it on and any service specific options you require and click apply. Repeat this process for any other orders which require postage.
How to print Royal Mail Click and Drop despatch labels.
  1. Back in the orders screen, the status of these orders should have changed to ‘postage applied’. Select these orders and click ‘generate labels’ in the black section at the bottom of the screen. The labels will save as a PDF and can then be printed.
  2. As the orders are already selected in the orders screen, produce a manifest in the black section at the bottom of the screen.

Top Tip – If you have multiple orders with the same weight and size format and will be sent using the same service, you can ‘batch’ these orders to apply postage at the same time.

If you don’t have access to a printer, don’t panic, you can now print pre-paid labels at Royal Mail Customer Service Points (CSP). Simply scan the QR code that is sent to you in your confirmation email and attach your labels to your parcel – it couldn’t be easier. Find your local Customer Service Point now.

Printing a Royal Mail Click and Drop despatch label if you don't have a printer.

What Is Royal Mail Print Assist?

Royal Mail Print Assist is a feature that works with Royal Mail Click and Drop that allows you to print labels instantly as you generate orders through the portal. With Print Assist activated, your Click and Drop portal will automatically print any label that is generated at any time – saving you the task of going back and printing labels individually.

In order to activate the Print Assist feature, you must contact the Royal Mail Shipping Support Team. After it has been activated, the Print Assist icon will appear at the top of your Click and Drop dashboard. From there you can download the function to your computer or device and the feature will walk you through the set-up; allowing you to enjoy an automated, hassle-free printing service. 

Bulk Uploading Orders To Click and Drop

If you have offline orders to import to Click & Drop, you can bulk upload customer order details using a spreadsheet containing the following required fields, with one per column:

First Name
Last Name
Shipping Address 1
Shipping Address City
Shipping Address Postcode

To Upload:

  • Click import in the orders section of the header menu and upload your file. You’ll need to complete the import settings if this is your first time importing customer orders – the fields will map and the system will save for future uploads.
  • Click ‘Import Orders’ and it will save as a batch. Then select ‘Batches’ in the orders tab in the header and click ‘Apply Postage’.
  • Add all necessary package size and weight data and click ‘apply’. Click ‘generate labels for all orders’ to download the labels as a PDF and then print.
  • You can then either manifest these orders in the ‘Batch History’ section in the orders menu or generate it at the end of the day with any other orders you have.

Posting Royal Mail Click and Drop Orders

Once you’ve printed your labels, you have until the end of the next working day to post your mail. 

To post your items, you can:

  1. Hand your parcels over as part of your regular collection if you receive one
  2. Drop the item off at a post box if:
    • Your item is small enough to fit through a letter box
    • You have selected a non-tracked service
    • You do not require proof of postage
  3. Take it to a Post Office branch if:
    • You have bought a signature or tracked service
    • You require proof of postage
    • Your item contains any restricted good and required supporting documentation

If you are sending your items without a Certificate of Posting, and they’re too large for a standard post box, and are smaller than 44cm x 35cm x 16cm, you can drop your parcels off at your local parcel postbox location. Ideal for fast and easy drop off, find your closest parcel postbox here

*Top Tip* Any Royal Mail Special Delivery Guaranteed items, Royal Mail International Tracked items, and any Royal Mail Tracked Returns without a barcode on the label cannot be dropped off at a Parcel Postbox and must be posted in your Post Office branch.

Ask The Experts

We hope the above advice gives you all the help you need for getting started with the Royal Mail Click and Drop function and the associated features. eCommerce despatch operations are our speciality so if you have any unanswered questions or require further assistance then please get in touch – we’ll be more than happy to help.