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Priory Direct's product Quality & Service Guarantee

Terms and Conditions

About Us

If you have any suggestions or comments please email us at sales@priorydirect.co.uk

Our Contact details:

Priory Business Group PLC
Unit H
Paddock Wood Distribution Centre
Tonbridge
TN12 6UU

Tel: 0845 224 8254
Tel (from overseas): +44 1892 839250
Fax: 0845 388 3875
Fax (from overseas): +44 1892 839251
Email: sales@priorydirect.co.uk
Vat No: 714 0000 10

Making A Purchase

Making a purchase could not be easier. Just browse the site and select the items that you wish to buy. Add the required quantity to your basket and proceed to checkout your purchases. Paypal payments are accepted. Credit card payments are accepted by NatWest Streamline via Protx secure server link. Extensive security checks, including '3D Secure' are made before goods are released for despatch.

Regular customers can also choose to pay by cheque (cheques should be made payable to Priory Business Group PLC) or open a credit account subject to credit status and specific terms & conditions (application form and terms available on request).

Shipping And Handling

Deliveries for orders placed and paid for by 4pm in the Mainland UK will usually be despatched the same day by next day courier service, orders for other locations will be dispatched on a 2 to 3 day service.

Back Orders

If for any reason we do not have sufficient stock to satisfy your order, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

We charge VAT at 20%. Purchases for VAT exempt locations, such as the Channel Islands and the EU, will be automatically exempt VAT at the checkout stage, provided the invoice and delivery address are the same.

Credit Card Security

Credit card payments are collected by NatWest Streamline via SagePay secure server link.

Price Promise

Because of our size and experience in the field we are confident that our pricing is extremely competitive. None the less, should you find paper of an identical specification at a lower price in the UK within seven days of purchasing from us we will aim to beat or match the price. The paper must be available off-shelf and prices must include next-day carriage. We must, however, reserve the right to withdraw this offer at any time.

Reaching Us

If you need to reach us, please email us on sales@priorydirect.co.uk, alternatively, you can call on us 0845 224 8254 or write to us at Priory Business Group PLC, Unit H, Paddock Wood Distribution Centre, Transfesa Road, Paddock Wood, TN12 6UU.

Privacy Policy

Priory Business Group PLC does not disclose buyers' information to third parties other than to fulfill individual orders.

Returns Policy

If you are not happy with your purchase you can return the paper to us. You must return the paper within 5 working days of receipt and you must pay for the return carriage. Please note that no liability for lost return consignments can be accepted. The box(es) must be unopened and resalable. If we are happy with the condition of the goods upon receipt we will issue a refund for the price paid less the outgoing carriage charges. We reserve the right to make a 10% re-stocking charge.

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