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Help & Advice Centre

Welcome to our Help & Advice Centre – in here you will find everything you need to know about ordering with us, some great advice on using our planet friendly packaging products, and answers to all the frequently asked questions that we receive. We’ve also got an awesome blog for all things sustainable ecommerce so head on over there to start your sustainability journey and if you’re still a bit stuck or need some help, we’re easy to reach via our contact us page – we look forward to hearing from you.

Frequently Asked Questions

Product Support

Eco Tape Box

Product Support

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What is the Eco Score?

To help you understand how eco-friendly your packaging choices are, we created our Eco score which rates products based on their eco credentials...

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How to Load a Tape Gun

Looking to speed up your packing operation? Tape guns are quicker and neater to use, you never lose the end, and each end has a consistent finish...

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How To Choose The Right Cardboard Box

We stock over 150 sizes and styles of high quality, great value cardboard boxes that are perfect for packing, shipping and storing items...

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How To Choose The Right Packing Tape

Buying packing tape and parcel tape isn’t as simple as you first think which can make picking the right tape for your business a bit of a sticky situation...

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How To Use Label Template Downloads

Choosing the right label for your needs and then getting everything to line up perfectly can sometimes be tricky and confusing. That’s why we offer free label template downloads to help you ensure your addresses align flawlessly every time...

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How To Choose The Right Integrated Labels

Finding the right integrated label or your ecommerce software or platform used to be easy because only 2 styles existed and eBay was the only marketplace! Now we stock integrated labels in over 40 different styles...

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Integrated Label Printing & Handling Advice

We’ve compiled our top tips to getting your Integrated Labels printing perfectly every time – from loading and feeding your label sheets to storing them in the correct environment, we’ve got you covered...

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How To Align Addresses With Integrated Labels

Using integrated labels in your despatch operation is a fantastic way to increase efficiency, reduce costs and improve customer retention...

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Padded Envelopes Size Guide

With so many brands and size options on the market, finding the right size padded envelope can be a bit of a minefield nowadays. Have no fear, we’re here to help...

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How To Choose The Right Poly Mailers

Easy to pack and low-cost to send, poly mailers are firm favourites with eCommerce sellers of all sizes and scales. Providing effective tamper-proof protection for clothes, non-fragile items, or pre-packaged goods...

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How To Choose The Right Book Wraps

Book wraps are an exceptionally popular packaging solution amongst eCommerce sellers; combining fast packing with excellent protection and minimal postal charges, they’re a firm favourite...

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How To Choose The Right Postal Boxes

Postal boxes are designed to be quick and easy to assemble, fast to pack, and closely matched to the most popular postal sizes, making them a great packing box choice if you’re an ecommerce or despatch-based operation...

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How To Choose The Right Cardboard Envelopes

Cardboard Envelopes are a strong, rigid and robust postal packaging solution that ensures your flat items are well protected and do not bend in the mail – we’ve got over 50 styles and sizes...

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How To Choose The Right Jiffy Bags

When it comes to postal packaging, you want a solution that is perfectly sized and will offer just the right amount of protection to your goods without inflating postal costs; that’s where Bubble Lined Bags come in...

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How to correctly print Amazon FBA barcodes and label your products

Amazon FBA is growing immensely in popularity and it’s not hard to work out why. A service that frees up your time and reduces operational stress...

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A Guide To Using Royal Mail Click And Drop

The Royal Mail service, Click and Drop, is making thousands of eCommerce sellers’ despatch processes quicker, simpler and their lives much easier with the ability to print postage for orders in just a few clicks...

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Royal Mail Size Guide

No matter what products you sell online, you can make huge savings on your postal costs by ensuring the parcels you send are as small as they can be...

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Returns Policy

A Handy guide to our returns policies and information.